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MICHELLE COTE

For Contact Info: Contact Michelle
(please note, make sure to remove the *removethis* part...that is my way of avoiding spambots getting my email..)

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CAREER OBJECTIVE: A full time position with opportunity for advancement.
EXPERIENCE:  
Sept 2003 -
Sept 2004
 Contract-various
Consumer Impact Marketing, Etobicoke, Ontario
 
  • Expertly handled consumer interactions in a team leader role for Microsoft/HP Experience Centre, providing demonstrations on new product offerings.
  • Ensured client satisfaction by gathering important tracking information related to consumer purchases at Costco for Frito-Lay
  • Provided excellent promotional enthusiasm during frosh week at various universities for Fido

    		•
    Feb 2002 -
    June 2003
    		 Network Provisioning/Wireless Web Analyst
    Present Telus Mobility, Scarborough, Ontario
     
  • Supplied highly accurate network/wireless troubleshooting directly to clients and retail dealers ensuring a first call/final call result
  • Provided essential troubleshooting support for front line client care and Channel Care
  • Worked in tandem with Network Management Centre reporting and tracking network issues to ensure overall client satisfaction

    		•
    Nov 2001 -
    Jan 2002
    		 Channel Care Analyst
    Telus Mobility, Scarborough, Ontario
     
  • Provide extraordinary support for dealer and retail stores addressing account changes, promotions, orders and mobile troubleshooting

    • April 2000 -
    Nov 2001
    		Client Business Analyst - Mike/PCS
    clearNET/Telus Mobility, Scarborough, Ontario
     
  • Provided superlative client satisfaction by addressing inquiries, disputes, technical and billing issues regarding their wireless mobile phone on Telus Mobility's digital network.
  • Expertly and precisely fulfilled all client expectations be performing billing investigations, technical trouble shooting, and account provisioning while honouring all of Telus Mobility's values.
  • Have consistently mastered extensive training on system applications and programs, PCS and Mike handsets programming, Billing sequences, overall process of Wireless networks and systems
  • Have frequently been congratulated on service delivered and level of patience in handling client concerns

    		•
    Sept, 1997 -
    April, 2000
    		Promotions/Producer
    EDGE 102 CFNY-FM, Toronto, Ontario
     
  • As prime point of contact, exceeded benchmarks for listener/customer satisfaction by quickly and efficiently responding to inquiries and resolving concerns
  • Streamlined the operation of the new street level studio by performing promotions consultant role
  • Greatly enhanced company image by coordinating and supervising Campus Tour 98, 99 and Thursday 30 Club Crawl
  • Voiced spots/ promos and produced overnight programming
  • Managed three consecutive street level studios
  • Reduced production errors and training time by initiating and creating a detailed Production Manual for New Producers

    		•
    May, 1996 -
    April, 1997
    		 Sales Associate
    Stokes Ltd, Scarborough, Ontario
     
  • Increased sales by successfully promoting items and providing superior customer service

    • July, 1993 -
    Sept, 1995
    		 Part Time Night Manager
    Little Caesar's Pizza, Scarborough, Ontario
     
  • Increased sales by successfully coaching night crew in implementing new customer service strategies
  • Expertly dealt with customer inquiries and concerns

    		•
    KEY ATTRIBUTES:  
     
  • Extremely dedicated to customer satisfaction
  • Excellent verbal and written communication skills
  • Complex problem solving ability
  • Solid interpersonal skills
  • Highly organized with attention to detail
  • Creative thinker
  • Team oriented
  • Team Leadership
  • Exemplary cross-promoting skills
  • Enthusiastic
  • Strong work ethic

    		•
    TECHNICAL SKILLS:  
     
  • Desktop applications: MiBAS, BSCS, AmDocs, Fusion, MS Word 6.0/7.0, MS Office 2000+, MS Excel, Powerpoint, Netscape/Internet Explorer 5+, WIN 95/98, Quark Express, Photoshop
  • IBM, MAC, Silicon Graphics systems
  • Extensive knowledge of CDMA, TDMA, Traditional Cellular
  • Lucent and Meridian Phone System
  • Radio/TV Production Equipment

    		•
    EDUCATION:
    1995-1998
    		 Radio and Television Broadcasting Diploma -Centennial College - Bell Centre for Creative Communications, East York, Ontario
    AWARDS:  
     
  • Won 1997 Scholarship and Internship from CFNY
  • Placed Third in 1997 TVOntario Telefest
  • Won 1997 Donny Award for Audio Editing

    		•
    INTERESTS/COMMUNITY INVOLVMENT:  
     
  • Community Theatre - Executive Member for Scarborough Players
  • Fundraising - United Way Stair Climb, MS SuperCities Walk

    • REFERENCES: References furnished upon request